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Privacy & Cookies Policy


Below is a summary of how we look after your personal data. If you would like more detail about this, you can request further details of our privacy policy by emailing info@thebottleneck.co.uk

We collect, use and store your personal data using online cookies in order that we can offer you the highest level of customer service and the best recommendations of products and services.


Your personal data is just that: it's yours. We aim to always be clear and upfront with you about how we use and store your personal data and are happy to answer any questions about this. 


We collect your personal data and use cookies for four main reasons: 

  1. To process any orders you make with us and to safely deliver those orders to you

  2. To personalise, report on and improve the products and services we provide and recommend to you

  3. To send you special offers and basket recommendations, where possible based on your previous orders 

  4. To monitor website use (e.g. Google Analytics) in an attempt to optimise site performance and deliver the best user experience for our customers 


We strive to: 

  • Tell you what personal data we are collecting from you, the means by which we collect it and how we use it. We will only use your personal data for the purposes we originally told you about. 

  • Always use industry-leading technology and software to ensure that your personal data is processed securely. When we ask another organisation to provide services to us (for example a courier) which involve sharing your personal data with them, we will endeavour to ensure they have appropriate security measures 

  • We will only send you marketing communications if you have agreed that we can do so. Where you have an online account with us, we will offer you clear and simple ways to change your communication preferences